Module 1: Introduction to Quality Management at SAP

What is quality management at SAP

The importance of Quality Management in the supply chain and production

The role of Quality Management in compliance with standards (ISO, GMP, etc.)

Integration of quality management with Material Management Systems (MM), production management (PP), Project Management (PM), and sales management (SD)

Organizational structure of SAP quality management

Module 2: key data in SAP QM

Main data of materials (quality management presentation)

Characteristics and methods of examination

Sampling procedures (Sampling)

Catalogs and codes

سجلات معلومات الجودة (Quality Information Records)

Key data of suppliers with quality management settings

Module 3: quality planning (Quality Planning)

Introduction to quality planning

خطط الفحص (Inspection Plans)

Determination of examination characteristics

Task lists (integration with production routing)

Reference process groups

Module 4: Quality Inspection

Overview of examination batches

Types of inspection batches (receipt of goods, production, transfer of inventory, etc.)

Recording of examination results

Registration and classification of defects

Making decisions on the use of inventory (acceptance, refusal, rework)

Module 5: Quality Control (Quality Control)

Statistical Process Control (SPC)

Control schemes

Inspection during production

Dynamic adjustment of the inspection range

Quality notices for defects

Module 6: quality Notifications

Types of quality notices (for supplier, customer, internal)

Creating and processing notifications

Registration of defects in notifications

Corrective and preventive actions (CAPA)

Linking notifications to other documents

Module 7: quality Certificates (Quality Certificates)

Supplier certificates (incoming materials)

Customer testimonials (source material)

Certificate files

Printing and sending quality certificates

Module 8: Management Audit (Management Audit)

Audit planning

Audit execution

Recording audit results

Follow-up corrective actions

Preparation of audit reports

Module 9: quality in procurement (Integration with Procurement – QM)

Evaluation of suppliers according to Quality Management Standards

Records of quality information in procurement

Inspection of receipt of goods from suppliers

Block / unblock suppliers based on quality

Integration with accreditation strategies

Module 10: quality in production (Integration with Production-QM)

Examination during operations

Inspection points in production

Integration with the workshop control system

Processing of nonconformities in production

Rework processing

Module 11: quality in sales and delivery (Integration with Sales & Delivery-QM)

Checking outgoing deliveries

Customer complaints and returns using quality management

Testimonials for customers

Linking quality management with customer service

Module 12: reporting and analysis in quality management

Standard quality management reports (inspection batch reports, usage decisions, defect analysis)

Supplier evaluation reports

Quality cost reports

Audit reports

Custom reports for Quality Management

Module 13: end of period and continuous improvement

Collection and analysis of quality costs

Linking quality management costs to test results

Closing activities at the end of the period for Quality Management

Continuous improvement course (planning ← implementation ← verification ← implementation)